Stolen items are an issue that retail environments face on a daily basis. Within the fast pace environment that they operate in, it is can often be difficult to identify someone stealing; and confronting them which usually can lead to a loud argument and unnecessary situation with unneeded attraction brought to it. A covert loss prevention officer is an undercover security guard that patrols through the premises and keeps a close eye throughout the shop for any suspicious customers.
An undercover security officer dressed as a normal customer works best in this position as the customers would take the security guard as a normal person, the idea is to catch them by surprise; once the officer has seen the offender steal an item, the officer will then wait for the offender at the front of the store and approach them in a quiet but serious matter and advise them that they have witnessed the theft take place and to accompany them back to the security office where appropriate action will then be taken.
Depending on the severity of the crime and the age of the offender, police or parents would be called and a banning is usually given upon confirmation with the client.
Hundreds to thousands of dollars can be saved upon using this method of protection, alongside with assisting with the prevention of theft; our covert security officers can assist our clients with any emergency, health or criminal situations.